Not only does getting a reliable vehicle count, but so does the experience, options for additional service, and customer care. From the moment you set foot on the lot through the lifetime of the vehicle, you should be able to feel happy and confident with your decision, ongoing service, and how your dealership conducts itself in the community. Your local Davis Chevrolet GMC Buick dealership knows this, and takes this very, very seriously.
"As a part of the Davis Auto Group, we take pride in being a third-generation family business that has been serving the people of Alberta for over 50 years. Since 2012, I have been leading the team at Davis as their managing partner. Our partnership is based on shared values, including a strong focus on community and the understanding that a successful business is all about the people – our customers and our team,” says Glenn Smaha, General Manager. “Our ultimate goal is to empower and support our team and customers by living our company pillars daily.”
Those pillars include:
- Customer first, always!
- Have urgency in all we do
- Always be promoting our company through our actions and words
- Empower our people to own it and make things right for our clients
- Seek continuous improvement, be better every day
The Davis difference starts with clear and upfront pricing.
"We prioritize transparency and convenience for our customers. Our pricing for new vehicles already includes eligible incentives, without any hidden fees. Meanwhile, our pre-owned vehicles are priced according to real market data to establish their true value, making it easy for our customers to determine the cost, as they only need to add taxes and levies,” says Smaha. “We aim to provide great value through competitive and fair pricing, while ensuring that our quality service remains top-notch.”
That is not the only way Davis stands out.
“We do not charge our customers for dealer handling or administrative fees, which can add an extra $600-$1,000 to a vehicle's price. We also do not add extra fees such as air conditioning taxes, as we believe these are already included in the cost of a new vehicle. This is because we take pride in our sales process, which is seamless and designed to put our customers at ease. We are not paid on commission, meaning that our sales managers prioritize customer satisfaction and vehicle suitability over a commission. We want to find the best vehicle for you, not the one that makes us the most profit.”
The range of products at Davis includes new and used options, and gas, electric and hybrid vehicles. The addition of on-site service, parts, and tires ensures full protection of each customer’s investment. Davis even provides Carfax reports so each driver has all the possible information about the vehicles.
“We prioritize service after the sale, with over 20 service bays and a GM Certified Service facility that utilizes the latest technology to ensure that your vehicle is fixed right the first time. Our express service offers easy and efficient oil changes. At Davis, we are committed to providing exceptional customer service before, during, and after the sale,” adds Smaha.
Off the lot, you’ll find Smaha and his team being very active in the community. Davis has a long tradition of giving back and supporting a variety of interests, from the local food bank to sports teams and more.
When it is time to purchase your next vehicle, choose the Davis difference. Choose fair pricing, integrity, full service, and a team that is committed to customers and giving back. The vehicle is only part of the journey. The experience makes it worth the ride.